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WORK EXPERIENCE
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PayCycle, Inc.
QA Manager
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2002 - Present
Palo Alto, CA
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- Responsible for overall release readiness including managing risk, resource planning and scheduling and preparing for post-release issues.
- Developed post-release live bug process including determination of severity and urgency as well as the tracking and scheduling of hot/warm fixes for upcoming patch releases.
- Managed the testing relationship between PayCycle and three Fortune 500 partners. Defined the integration test strategy, coordinated testing efforts, communicated defects, determined release readiness and participated in post-deployment release certification.
- Expanded the QA team from two to nine employees. Responsible for hiring QA team members, including working with recruiters, resume review, phone screens, in-person interviews, and salary and hiring negotiations.
- Perform QA project management tasks including staff assignments, participation in feature meetings, and prioritization of features to be included in releases.
- Perform team management tasks including performance appraisals, salary adjustments, reviews and career development coaching.
- Continue to perform testing of complex product features in addition to management duties.
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PayCycle, Inc.
Senior QA Engineer
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2002
Palo Alto, CA
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- Demonstrated ability to quickly learn PayCycle's brand new web-based payroll product, resulting in immediate contributions to the testing efforts.
- Performed a wide range of QA tasks including participating in feature team meetings, writing test plans, performing feature and regression testing, and filing and tracking defects.
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Netscape/America Online
Senior QA Manager
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1999 - 2001
Mountain View, CA
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- Managed multi-site QA efforts for projects including Groups 1.0 and 1.5x product releases. Team members were based out of Mountain View, CA; Columbus, OH; Dulles, VA and Dublin, Ireland.
- Managed QA projects including Webmail, Universal Address Book, Web message Boards, Home Pages and Groups. Responsible for reviewing schedules, allocating resources, and defining roles and responsibilities among cross-functional groups, brands and teams.
- Drove unification of multiple defect tracking systems at multiple sites into a single system and expansion of defect tracking procedures to meet needs of multiple teams.
- Built consensus among geographically and organizationally distinct business units to follow a common process flow from product engineering through core and brand QA, to production release
- Expanded the QA team from two to ten employees. Responsible for performance appraisals, salary adjustments and reviews and career development coaching.
- Managed resource allocation and project scheduling to maximize QA productivity and minimize employee downtime and duplication of effort.
- Directed Y2K efforts across 5 different divlets including communicating of documentation and testing requirements with various engineering and QA groups, coordinating of testing activities and ensuring proper documentation of Y2K testing efforts.
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Netscape
QA Manager
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1999 - 1999
Mountain View, CA
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- Managed employees on Netcenter Webmail, Address Book and Member Directory projects including project management, performance reviews and appraisals.
- Assumed additional managerial roles after departure of QA Manager including hiring and assisting with the reorganization of the Product Development division.
- Continued QA lead functions for the Universal Registration project.
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Netscape
QA Lead
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1997 - 1999
Mountain View, CA
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- Led QA effort for Netcenter's Universal Registration System, including test plan development, bug review orchestration, coordination of build schedules and management of QA resources.
- Assisted QA Manager with project and resource management tasks, including overseeing project schedules and conducting QA meetings with project managers, engineers and other QA team members.
- Tested the Netscape Netcenter web site including multiple home page designs, style sheet, dynamic fonts and layers demos, and domestic and international Net Search projects.
- Conducted testing on Windows 3.x, Windows 95/98/NT, Macintosh, Irix and Solaris.
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Broderbund Software
Technical Support Representative
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1996 - 1997
Fremont, CA
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- Tested newly launched genealogy web site including verifying access to restricted areas and secured transactions using multiple browsers on various operating systems.
- Led QA effort for Org Plus for Windows, French-Canadian version. Managed project testing and coordinated release of the product to distribution division.
- Provided telephone, letter, fax and e-mail technical support for PC and Macintosh software programs, including fixing of damaged customer files using in-house debugging tools for Family Tree Maker.
- Assisted in training new Technical Support Reps including mock calls and call monitoring.
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Other Work Experience
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1989 - 1996
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Ziff-Davis Labs, Foster City, CA Operations Specialist - 1/95 - 2/96 - Managed all in-house health, safety, security and construction issues, including OSHA-mandated safety inspections and managed relationships with outside service providers.
- Orchestrated 50-person multi-site reorganization involving personnel from six publications.
- Prepared and trained the company user base for migration from cc:Mail to Lotus Notes.
Administrative Assistant - 8/94 - 1/95 - Administrated cross-platform installation of Meeting Maker XP, including account setup, user training, technical support and system upgrades.
- Coordinated on-site vendor demonstrations, technical discussions and tours.
Donahue, Gallagher, Woods & Wood, Mill Valley, CA Piracy Case Clerk, 1/94 - 8/94 - Analyzed end-user software audit summaries and made settlement and post-settlement recommendations.
- Prepared and reviewed legal correspondence for five attorneys in the software anti-piracy program.
Liberty Mutual Insurance Company, Pleasanton, CA Claims Adjuster, 6/93 - 1/94 - Analyzed claims, assessed damages, made payment decisions and negotiated settlements.
- Conducted investigations of insured accidents including witness and medical interviews and site visits.
Donahue, Gallagher, Thomas & Woods, Oakland, CA Senior Data Entry Clerk - 1/91 - 6/93 - Trained, scheduled, supervised and evaluated data entry clerks.
- Entered times and descriptions of work performed for clients for billing purposes.
Law Librarian - 3/89 - 1/91 - Restructured the law library and created an inventory database of over 10,000 publications. Ordered processed and filed legal updates and assisted in online legal research.
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